"Slow at Breast clinic Macclesfield General"

About: Macclesfield District General Hospital / Day case unit

(as a relative),

I accompanied my 84 year old Aunt whilst she attended Macclesfield General for a suspect breast lump. Letter said allow 3 hours. After arriving 20 mins early we were taken through on time. After being weighed and changing in to a gown we then sat in a corridor for an hour before seeing a doctor. Then told need a ultra sound and mammogram. Hour wait for mammogram and 45 min wait after that for ultrasound. Then wait again for doctor. All in all 4 and half hours.

This really is unacceptable. No refreshment facilities, no explanation and no apology. After a complaint from one lady someone did offer a hot drink though.

Staff were pleasant and appeared busy, but there has to be something wrong with a system that flows so slowly surely. Needs reviewing.

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Responses

Response from Macclesfield District General Hospital

Thank you for taking the time to post this comment on the NHS Choices website. I am sorry to read the comments you have made regarding your recent visit to the hospital. If you would like to discuss this metter further please contact The Customer Care Team on 01626 661449 or e-mail on ecn-tr.CustomerCareSevise@nhs.net who will be more than happy to assist you. Thank you

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