"My referral got lost in the paper system"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Paris54 (as ),
After waiting 2 weeks to be contacted by the TRAQS team, I rang them to be told they had not received a referral letter from my GP.
I contacted my GP to be told a letter had been sent via internal mail and a copy had been faxed. I was also told that this was not unusual, probably due to the large number of letters that were sent to TRAQS.
I appreciate that things get lost where a paper system is used, but if this is a known problem I think something should be done to reduce instances of this in future.