"My Son died because of lack of care in Frenchay..."

About: Frenchay Hospital

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Despite 9 days admitted to AAU, my son was discharged in a worse state than when he was admitted and died less than 12 hours later

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Response from Frenchay Hospital

Dear Anonymous Please accept my sincere condolences on your very sad loss. I believe you have also made a formal complaint today, and I have tried to telephone to acknowledge receipt of this in order to assure you that a full and very thorough investigation will be mounted. When I am able to contact you I will be able to discuss, the process, timescales, how the complaints team can support you and how a response will be made. If you read this response before I can make telephone contact, and you wish to call me, the switchboard will be able to connect you. Please be assured the complaints team has already started to coordinate the investigation. Kind – regards Steve Sykes – Advice and Complaints Team.

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