"formal complaint"

About: Kidderminster Treatment Centre - Acute Trust / Maternity

(as the patient),

made a formal complaint April 2013 about not answering telephone, no answering machine, cancelled appointments.

Had reply today. Full apology, lessons learned not heard that one before! I find it quizzical that when you ask consultant why appointments cancelled she said I have nothing to do with appointments.

Chief Exec. States cancellations due to consultants leave & education leave. taking pride in healthcare services, respect, involvement, delivery, efficiency is your logo! The only departments working are the cancellation & complaints receiving departments. Even they are inefficient & incompetent.

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Response from Worcestershire Acute Hospitals NHS Trust

Thank you for your feedback – I’m sorry to hear of your concerns, and that the response you have received from our Chief Executive has not been able to reassure you fully. As indicated on the response you received, if you feel it would be of benefit to discuss this further, please contact our Patient Services Team on 0300 123 1733 and they will assist you.

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