"Thefts from patient"

About: Whiston Hospital

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My 88 year old mother has been in Whiston on wards 5c and 3d recently. Sadly on 5c she had £40 stolen from her handbag and on 3d £20 was stolen from her handbag. NHS England have listed 5c as one of 36 wards or departments out of over 5000 that people would not want to return to. Nothing is being done to prevent thefts. Perhaps the trust's chief executive could begin to think about initiatives that might catch offending staff. I tried 6 times today to get through to the security managers direct line number. No answer on each occasion and no voicemail for messages. A joke. As for dignity in care and respect for the individual needs of patients, it is rarely found. Nurses take an eternity to answer phones on all wards. Staff hide behind "confidentiality" as a means of avoiding communication with relatives. My mum has been in and out of Whiston for the last 5 years and nothing changes. I am a retired Senior Nurse myself so feel well qualified to make these observations.

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Responses

Response from Whiston Hospital

At St Helens and Knowsley Teaching Hospitals NHS Trust (Whiston Hospital) we take concerns raised about care and treatment of our patients very seriously. When a concern has been raised, we conduct a thorough investigation in order to understand the nature of the incident and ensure lessons are learned to prevent a recurrence of any incident to patients in our care. Whilst I cannot comment here on what you have told us, we would like to speak with you to understand your concerns and provide you with an opportunity to ask questions. We put our patients at the heart of everything we do and try to meet the needs of relatives and carers at the same time. If you haven’t done so already, I would ask you to contact the Complaints Department at the Trust. You can contact them Monday – Friday, 9am-5pm via the hospital switchboard telephone number: 0151 426 1600 or out of hours you can contact the Bed Managers at the hospital via the same switchboard number if your concerns need addressing immediately.

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