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Wish I had been referred to this clinic 4 years ago

Posted By Hiker945

"Wish I had been referred to this clinic 4 years ago"

About: Euston House Telford referral and quality service (TRAQS)

(as the patient),

GP did not explain properly, however when I rang the clinic the receptionist explained for me, no problem when I had to change my appointment.

Overall, wish I had been referred to this clinic 4 years ago, life would have been easier.

Impressed with the service at Euston House, by all the staff I've come in touch with.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 02/10/2013 at 20:58
Published on Care Opinion on 03/10/2013 at 12:08

Thank you for your feedback.

I am sorry that your referral process was not explained in full to you by your GP Practice who is fully aware of its importance. However, I am pleased that the receptionist and staff at Euton House were able to resolve this problem and you have been impressed with the service they provided.

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