"Letter appeared five months after referral"

About: Telford referral and quality service (TRAQS)

(as a service user),

Most of this questionnaire is not applicable. I was referred by my optician and a letter then appeared in the post with a date, time and place for my appointment!

Five months later I might add! !

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your comments.

However, it is not clear from your feedback where your letter of appointment originated from and whether TRAQS was involved in any way in making this appointment. As all feedback is anonymous I would appreciate if you would contact TRAQS on 01952 580441 to allow us to investigate the matter further.

Should TRAQS have been responsible for the delay in any way I would apologise in advance but I would like to have the opportunity to clarify the position to ensure that we avoid any similar problems in the future.

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