"Wasn't told I had to hand appointment letter to reception"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital / Trauma and orthopaedics

(as the patient),

Very good service overall, but a long waiting time as was running approximately 1 hour behind.

Also, once booked in, I wasn't told I had to hand in my appointment letter once in the right waiting area. This added to my delay as I had already sat waiting approximately 10 minutes, before I saw someone else hand them in.

When I asked if I needed to hand mine in as I had already booked in at reception, I was told that I did.

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Responses

Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your feedback. We are sorry to learn about your wait in the Outpatient department. Our aim is to provide high quality services for all our patients. If you would like the issues you have raised looking into, please contact the Trusts’ Patient Advice and Liaison Service by telephoning (01691) 404606; by emailing PALS.office@rjah.nhs.uk or write to PALS Officer, the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust, Oswestry, Shropshire, SY10 7AG

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