"TRAQS system is slow and complicated"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Cadet174 (as ),
TRAQS system is slow and complicated.
I was not happy with the choice of hospitals - the earliest appointment at a hospital which could be offered was Cannock. If you don't know the area, then Cannock hospital is too far to travel, especially if you are in pain and not well, and have to make more than one journey. My preferred hospitals were the PRH or RSH.
You were slow in responding and I was disappointed with the waiting time for an appointment. I was told I could wait up to 6 weeks for a referral, so because I was in pain asked for a faster appointment or cancellation.
I rang you several times - you were supposed to contact me with a cancellation. Had I not contacted you, I would have missed out on an appointment.