"No continuity of care"
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Having visited the unpleasantly stuffy and pokey ENT outpatients building many times over a 9 month period for ongoing problems, I saw a different doctor every time bar one. This meant constantly having to repeat the entire saga to new people, many of whom had clearly not read my notes. On one occasion, my notes had been 'misplaced' so a new set was made - these, then had disappeared by a subsequent visit so again I had to fill in the doctor on previous events. Administratively, there are one or two very competent and capable staff, but much of the time I dealt with seemingly inexperienced staff, one of whom who gave incorrect advice (which significantly lengthened a wait for an audiology visit for me). Again, when it came to the day of my outpatient procedure it was done by yet another unknown doctor who I never saw again, so at no time did I feel as though there was any continuity of care - or even the most basic level of information sharing. Subsequent to this I suffered prolonged, painful infections and my final appointment was with a registrar who seemed to have no knowledge about current alternative treatment options in ENT and was dismissive and wholly lacking in people skills. On the upside, the nursing staff were doing the best they could in a clearly over- busy and horribly unfit-for-purpose building: poor them! Having been told I now need to be referred back to ENT, I will be asking my GP if I can go to Frimley Park.