"Distressing experience."

About: Diana, Princess Of Wales Hospital

Anything else?

I have a diagnoses of AS, I was taken to A and E against my wishes, after feeling very down and attempting to self harm. My care and treatment was awful, nothing was explained to me, I felt very alone and frightened and just wanted to go home. I don't normally leave my home on my own to places I don't know. I felt very panicky and very anxious and had to get out of the hospital , I approached a nurse and asked if they could help me arrange transport to go home as I was brought in by ambulance and had no money with me, I struggle with social situations and didn't know how or what to do to get home, the nurse asked if I had been discharged by the doctor, another nurse was present and said no she hasn't, I said I wanted to discharge myself, the nurse then said in a rude and callus manner, " then we do nothing for you " and walked away. I left the hospital feeling very distressed and frightened. I felt even worse than I did before I was bought in, no support was offered to me to help with the issues I have, i was told by the doctor that if my blood results came back ok then I would be discharged I wasn't asked if I needed or wanted to talk to somebody about the problems I am having I was treated as if I was being difficult and a time waster they showed no understanding or empathy towards me.

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Responses

Response from Diana, Princess Of Wales Hospital

Hello, I'm sorry to hear you felt this way about your visit to A&E. Staff always endeavour to ensure patients understand what is happening to them. I believe the emergency care centre manager has already responded to the concerns you raised via PALS but please do contact PALS again if you feel there are unresolved issues. Staff Kind regards, Sarah Mainprize

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