"appointment waiting time"

About: Fairfield General Hospital

Anything else?

I was booked in for a 2pm appointment.At 3pm while still waiting, I inquired as to when my appointment was likely to actually take place. Nobody knew. I explained that I had another important 5-30 and asked if I was likely to see the doctor soon. I was told it was an afternoon appointment not specifically 2-00pm even though their letter said 2-00pm. Rather disgruntled and worried about missing my other appointment I waited till 3-30 and told the staff I had to leave to travel. I was offered no explanation or apology. Prior to the appointment I had been informed not to eat for 36 hours and given laxatives, which ensured I did not sleep for 2 nights which did not lend me toward incompetence. A very badly organised (overloaded) system.

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Responses

Response from Fairfield General Hospital

Thank you for taking the time to leave your comment regarding your visit to the Gastrointestinal and Liver department at Fairfield General Hospital. We are sorry to read you were not happy with the service we provided for you. If you wish to discuss your concerns with us, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897.

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