"Short and not so sweet"

About: University Hospital Of North Durham

Anything else?

I visited the ultrasound department at Chester-le-Street hospital for an abdominal scan. The scan took 3 minutes, instead of the 15 -30 minutes stated in my letter. The sonographer did not introduce himself. He was quite curt to me throughout the examination. I felt rushed on and off the couch. I do not think there was any attempt to maintain my dignity and I am very self-conscious about my stoma. I do not think the scan was adequately done . My visit was short but not so sweet. My husband complained in writing about the scan taking only 3 minutes.. He has just received a reply, which is the usual brush off letter that we are getting used to now, after four dreadful years of having to cope with an NHS that is not fit for purpose. It should not be necessary to have to teach staff to care. Caring should come naturally to people who choose to work with sick people. Obviously it is necessary to teach what should be a fundamental requirement for people to get a job in the NHS. This Trust needs to train some of it's staff basic communication skills and the fundamentals of care. i volunteer to teach both if the Trust would dare to let me.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Diagnostic Physiological department at Chester-le-Street Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

Updates, changes and questions related to this story