"Information not passed to GP even after several..."

About: Southampton General Hospital

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My mother age 87 had a cardiac follow up on 12 Sep13 and a fluid filled lump on her sternum had to be lanced to release the fluid. The registrar said she needed to start taking medication in case there was an infection and take it for 2 weeks . I asked if we could get this from the pharmacy and was told he would send the details straight to her GP and we could arrange to collect the perscription later that day. He told us to see the GP after a week to check the sternum again. I called her GP and there was no perscription. I called the GP the next day and again on the Monday and still there was no details. I tried to call the hospital and when I finally got through was put through to an answer machine where I left a message which was not replied to. I called the hospital again on the Tuesday and insisted on speaking to someone. I was put through to the registrar's secretary who said not to expect anything as the notes were not even typed up and that would take another 3-4 days. I asked what the medication was so I could tell the GP but was advised they could not tell me. I decided to make an appointment for my mother with the GP but when I called they were fully booked up and told me to ring the next day. Then when I did get through they were booked up again. So,8 days later still no antibiotics! She was supposed to start them right away! It took me several; phone calls and finally later on 20Sep13 , the GP sent a perscription to a local pharmacy. I was told they had just got a letter which advised my mother be seen 1 week after the hospital visit .More then a week had already passed and when I asked the surgery for an appointment, guess what it was too late that day as fully booked up so now I have to call again next Monday and the lump has started to form again! I thought modern technology made things easy and quick!

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Response from Southampton General Hospital

Please accept our apologies for the experience you describe. Please could you contact Patient Support Services on 023 80798550 with the details of your mother so that we can provide feedback to the relevant department and also seek advice if there is any other action required at this time.

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