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admission to East Surrey Hospital

Posted By Treaclefairy

"admission to East Surrey Hospital"

About: East Surrey Hospital / General medicine

(as the patient),

I developed chest pain whilst working in the Emergency Department of East Surrey Hospital in early September and to my concern (& embarassment) was admitted first to CDU and then to AMU. I cannot fault the care I recieved from HCA Charlene & S/N Rod on CDU and S/N Connie on AMU. Being a senior member of Trust staff made no difference to my care as eavesdropping from behind my curtains I could hear their same caring attitudes towards my fellow patients. My thanks also to Dr Desu, ED Reg and the Medical Reg. who discharged me home the following morning (sorry I didn't quite catch your name). Just one suggestion - nursing staff, please introduce yourselves by name because you are worth remembering.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 23/09/2013 at 09:34
Published on Care Opinion at 10:11

picture of Ian Mackenzie

Dear Treaclefairy

Many thanks for taking the time to post such a positive story about East Surrey Hospital. I will ensure your praise is shared with the various departments that you mention.

Kind regards

Ian

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