"Consultants need to learn some bedside manners"

About: Royal Orthopaedic Hospital

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I was refered to this hospital from my local hospital, the whole waiting time was a farce, i was being told one thing by my local hospital and the opposite by the ROH. The consultation was a farce the consultant was condesending and not interested in the problem, it won't get him an article in a journal and i had to persuade him to do the very needed operation.. He wouldn't even biopsy the lump saying he didn't think it was worth worrying about!! I am now on the bizarre waiting list for a day case, bizarre in that if something more interesting "pops" up i'llbe pushed back down the list, despite the obvious distress and pain i am in. I only hope the consultant is a better surgeon than he is a people person. The pre-op staff were lovely and the hospital was clean and tidy.

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Responses

Response from Royal Orthopaedic Hospital NHS Foundation Trust

First of all I would like to sincerely apologise for our delay to respond to your post. Thank you for taking the time to let us know of your recent care and treatment at the hospital; I am so sorry to learn of your concerns and experiences.

I would be really interested to speak with you personally so that we as an organisation and the individuals who were looking after you can learn and improve. If you would like to email or talk to me I can be contacted via roh-tr.pals@roh.nhs.uk or 0121 685 4128. I look forward to hearing from you and hope that we will be able to provide you with some reassurance and clarity as to your care and treatment plans.

Thanks and best wishes, Claire Williams, Patient Relations Manager

Response from Royal Orthopaedic Hospital

I am sorry to learn of your experiences at the Royal Orthopaedic Hospital and our delay to respond to you. I would love to speak to you in person about this so that we can try to help and support you as best as possible and to ensure that we reflect and improve as all feedback is gratefully received. We are in the office from around 8 to around 6 during the week and can be contacted on 0121 685 4128 or via email at roh-tr.pals@nhs.net. With thanks and best wishes Claire Williams, Patient Relations Manager

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