"appalling waste of time and gross incompetence"

About: Pinderfields General Hospital

Anything else?

Having tried everything non surgical I opted for a procedure to help with my problem and missed a christmas lunch to go. The equipment failed and I was told I would recieve a follow up appointment after a couple of weeks. After getting nothing for over a month I called and then eventually got a follow up and was kept waiting for an hour after my appointment time. The appointment took 5 mins and a further procedure was decided upon. I had my preassesssment a few weeks later which also ran about half an hour late and then waited months for an actual appointment for the procedure which is booked for late october. Yesterday I went to Pinderfields to have an injection I needed prior to the op and left work early to get there. I am disabled and couldn't find a disabled spot so had to park in the main car park and pay so i could make my appointment time. I booked in and was told to wait in main area for my name to come up. After half an hour of waiting I asked at the desk only to be told I was checked in and to wait a bit longer. After a further 20 mins I asked again and was advised to go to gate 22 which i did only to be told to my disbelief that my appointment had been cancelled that day and they had tried ringing home but as I was at work they couldn't get me and gave up without even leaving a message which my husband would have picked up and called me at work. On top of this I was told with the new system even though they had my mobile no they couldn't find it. What I am really annoyed about is the fact that the system allowed me to book in and that the people on the desk were not told my appointment was cancelled which would have been a simple thing to do and would have saved me wasting an hour of my life looking at a stupid screen with other peoples names on it! I now have to take more time off work next week to go again and when I asked if I could have a later appointment I was told they could only give me what the new system came up with and had no control to make a later one. The young woman clearly did not have a clue how to use the new system and said they had had no training. I cannot believe the level of incompetence this all adds up to. I have never complained before but this time I am really angry hence venting this on here.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Pinderfields General Hospital

We are sorry that you endured a poor and frustrating experience and would be pleased to arrange for your concerns to be investigated if you would like to contact us directly. A new Patient Administration System was introduced on Monday this week and like all new major developments, this will take a little time to bed in; all staff have received training on the system. With regard to car parking, there are significantly more disabled spaces available at the new hospital than were previously available. We are, however, limited by the local authority in this regard.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story