"My appointment was cancelled as I got to the desk..."

About: North Manchester General Hospital

Anything else?

I had an appoinment at the urology dept at NMGH on the 19th June 2013, I received a letter dated 13/05/13 cancelling this appointment and rescheduling it for 28th August 2013 at 11.10am. I arrived on the correct date and time and went to book in. I was told at Area outpatients A that my appointment had been cancelled, there had been no attempt to write or phone me to cancel this appointment, I was told I would be written to with a new date. I find this to be a very poor service. IIts now the 19th Sep I have as yet not received another appointment and probably will not unless I ring myself.

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Responses

Response from North Manchester General Hospital

We are sorry to read your comments regarding the cancellation of your appointment in the Urology department at North Manchester General Hospital. If you wish us to investigate your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 608 5897.

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