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"Blakey ward"

About: Norfolk & Norwich University Hospital

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Some excellent friendly staff but also a sense of no one being in overall charge. Some nurses were less helpful than others and late night care was patchy. The wards were very clean and food was good. Need to do more to inform patients of what will happen next (even if this involves long waits). Not a great sense of team work between some staff and general politeness could be improved. Younger staff were more polite/helpful

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Responses

Response from Norfolk & Norwich University Hospital 10 years ago
Norfolk & Norwich University Hospital
Submitted on 01/10/2013 at 14:11
Published on nhs.uk on 02/10/2013 at 04:00


We will take on board your comments about staff attitude and team working. We are pleased that you found the ward to be clean and the food was good.

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