"Blakey ward"

About: Norfolk & Norwich University Hospital

Anything else?

Some excellent friendly staff but also a sense of no one being in overall charge. Some nurses were less helpful than others and late night care was patchy. The wards were very clean and food was good. Need to do more to inform patients of what will happen next (even if this involves long waits). Not a great sense of team work between some staff and general politeness could be improved. Younger staff were more polite/helpful

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Norfolk & Norwich University Hospital

We will take on board your comments about staff attitude and team working. We are pleased that you found the ward to be clean and the food was good.

Updates, changes and questions related to this story