"Within a week I received a letter from TRAQS"

About: Telford referral and quality service (TRAQS)

(as a service user),

My doctor referred me to an ENT consultant after antibiotics failed to clear an ear infection.

Within a week I received a letter from TRAQS and information on hos to book my appointment.

I was seen at Bridgnorth clinic the following week and then again the following Monday, Mr Pritchard saw me at PRH. Everything was well organised and I think the system is extremely efficient and easy to use.

Within 2 weeks I had another appointment for a CT scan.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for providing TRAQS with feedback.

We aim to process all referrals within 5 working days of receipt to ensure that patients are offered the earliest possible appointment at a location of their choice. I am happy to note that we were able to secure an appointment at Bridgnorth Hospital and that you are happy with the treatment path put in place for you.

It is pleasing to note your positive comments regardng the TRAQS system.

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