"The appointment was agreeable, the advice given was good"

About: Telford referral and quality service (TRAQS)

(as a service user),

The appointment was agreeable, the advice given was good.

The treatment time/delay was not good, but overall satisfactory under the circumstance.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your comments.

I am pleased to note your satisfaction with the appointment arranged by TRAQS on your behalf. However, I regret that I am unable to comment on your treatment path which TRAQS has no control over.

Nevertheless I am pleased to note your general satisfaction with your overall experience.

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