"Doctor and patient communication skills"
About: Forth Valley Royal Hospital / Women's outpatient clinics and investigations Forth Valley Royal Hospital Women's outpatient clinics and investigations FK5 4WR
Posted by Jinty (as ),
I was referred by my GP to visit Larbert at the fertility child and mother department. I received a letter with no information about procedures, so I thought that I was just going to speak to the specialist. I was quite taken aback when I arrived and was sitting with a nurse filling out a questionnaire that she informed me that I would receive an internal examination as well as an internal scan. I have had this examination in the past and have always been informed of what will take place on my visit.
When you think you are just going for a chat and then you receive an internal examination, I would prefer to be mentally prepared, However I was embarrassed and became quite agitated. The worst part though was being sent into a room where the examination was to take place and was carried out by the nurse and not the specialist.
The doctor was present at this examination but did not introduce themselves and only became involved when the nurse needed guidance with the examination. They then started chatting behind the curtain and the doctor left the room. What was said to the nurse was then repeated to me. I appreciate that nurses have to be trained but when I receive a appointment to see a specialist doctor and they are present at the examination, I like to be introduced before any procedure takes place. I feel the doctor should be the one to give me my results but they left the room and was standing outside. The specialist only returned to the room on my leaving.
This was a humiliating experience and I felt the doctor was extremely rude. When we are referred to a specialist by our GP, it is for a reason and as a patient I was already worried and slightly stressed as to the results or findings. What we don't need is to feel even more stressed and taken out of our comfort zone by a rude and unprofessional doctor who seemingly has no doctor and patient communication skills.