"Nursing Care supporting independence"

About: Liberton Hospital

(as a relative),

Both my mother and father were in and out of Liberton Hospital a couple of years ago before they died elsewhere. The care was reasonably good with excellent communication via email with some of the consultants. which was such a help as a relative. When we used to visit them they were usually sitting beside their beds with their table in front of them- but will all their belongings tidied away. They never had access to their book, glasses, tissues and sometime their bell etc.

Both had difficulties with their mobility. I am a nurse myself and would always leave my patient with what they needed in easy reach so this used to really frustrate me as it was not leaving them as independent as they could have been and would have given the staff more work in the end fetching their belongings when/if they had time.

Gaun Yersel Scotland's Self Management Strategy states that

"Self Management is an individual’s responsibility but they must be

given ...support to self manage" (page 50)

At a very basic level this is a self management issue to keep their independence in hospital successfully

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Responses

Response from Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian

Dear Mari Mac,

Can I thank you for taking time to pass us your comments about the care of your parents at Liberton Hospital?

First of all, I would like to express my condolences on their passing.

I note that you felt their care was reasonably good and I would thank you for that positive feedback.

However, I would like to apologise that they were unable to reach items they required in order to grant them a degree of independence. That is something we should have been able to fix very easily and is, as you state, a basic matter that we should be getting right.

I note that this happened a couple of years ago and would like to reassure you that we are continually improving our care and policies to ensure incidents like this do not happen and that out staff are aware of the needs of patients who have limited mobility.

If you would like to discuss this further to find out what steps we have taken in recent years please contact craft@nhslothian.scot.nhs.uk and reference this response.

Many thanks.

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