"I saw the doctor in February 2008 ..."

About: Fairfield General Hospital

(as the patient),

What I liked

I saw the doctor in February 2008 and wrote to them on 2 March regarding chronic pain. I phonrd the Secretarys twice last week on Thursday when I left a message and again on Friday when I spoke to a secretary. I was assured she would get either the secretary or the doctor to phone me today Mon. 17th March.

When no call came, I finished some work at home and drove all the way to Fairfield, I live in Whitefield. And I am in constant pain.

What could be improved

When patients contact the hospital, their mail should be responded to within 14 days and phone calls should be responded to within 48 hrs.

Story from NHS Choices

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Responses

Response from Fairfield General Hospital

We're sorry to hear about your experience. We try to respond to patients as quickly as possible. We realise how important pain management is to patients, and will pass your comments on to the service.

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