"Elderly care"

About: Croydon University Hospital

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Father in law declined rapidly over the weekend, was told we could not see a doctor. When asked how he was overnight was told he kept everyone awake and was difficult to deal with. I was also told his liver condition by an unqualified nurse related to alcohol abuse ( he does not drink) He was confused and hallucinating, to my mind from a. Urine infection which they had stopped tablets on the Friday. I insisted on a doctor who eventually prescribed antibiotics. I also insisted on a fluid drip as he was incapable of drinking himself and the nurses did not assist him drinking. Monday he was much improved, I seriously question that without family intervention nothing would have happened until Monday. They are thinking of sending him home, he cannot walk, feed himself, go to the toilet unaided. No one bothered to ask us what his home situation was like, instead they took the rumblings of an 86 yr man who is confused . We are now waiting for social worker to get involved. Note: we visit everyday so no excuse not to be I formed!

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Responses

Response from Croydon University Hospital

We are very sorry to hear of your father in law’s experience with us; what you describe clearly falls short of the quality of service we intend to provide to our patients and a number of the matters that you raise have caused us concern. We will be looking into these issues so that we can make sure that your father in law is given the care and support he needs both while he is with us and when he is discharged. For us to do this as effectively as possible it would be very helpful if you could contact us to provide us with more of your father in law’s details. Our PALS team are available to take this information and can be contacted on 020 8401 3210 or talktous@croydonhealth.nhs.uk

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