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Efficient and friendly

Story from nhs.uk

"Efficient and friendly"

About: Leicester Royal Infirmary

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Today I had to go to the Urgent Care Unit; a nurse was waiting for me as soon as I was ready to be seen and she was lovely and very human. Then within 2 minutes of leaving the chat with her the doctor called me in. He was no-nonsense, real and hilarious. He listened to everything I said and helped in every way he could. He even took the time to explain everything to me so I fully understood what was wrong and what medication he was putting me on. I felt so supported and looked after and felt significantly happier when I left than when I went in. Thank you NHS and thank you Leicester Royal Infirmary.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 18/09/2013 at 17:45
Published on nhs.uk on 19/09/2013 at 04:00

Hi Charlotte, Thank you for taking the time to post your comment. We really appreciate your feedback and it has been passed on to the relevant team. Kind regards, Rosalind Ward, Communications team

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