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Different trust couldn't access my records

Posted By Immense487

"Different trust couldn't access my records"

About: Stafford Hospital / Ear, Nose and Throat Telford referral and quality service (TRAQS)

(as the patient),

The treatment I received was good. There was however a problem with this hospital being a different NHS trust to my own - they can't have access to my records because of being a different NHS trust.

As a result the doctor has to ask a lot of questions to "fill in the blanks"! He was nevetheless a very good doctor, doing his job well.

In future, for sake of ease of access of patient information, I may stick to own NHS trust in my locality.

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust 10 years ago
Mid Staffordshire NHS Foundation Trust

Submitted on 27/09/2013 at 09:33
Published on Care Opinion at 10:44

Dear "Immense487"

Thank you for your feedback.

Access to records is an ongoing problem as NHS systems do not currently "talk" to each other and I appreciate how frustrating this can be. I am currently in dialogue with the relevant teams to see if there is anything we can do differently to improve this.

Kind Regards

Angela Grocott

Head of Patient Experience

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