"My recent outpatients appointment"

About: Derriford Hospital / Vascular surgery

(as the patient),

I recently attended Derriford as an outpatient and was really impressed by the cleanliness of the areas I visited. Staff were helpful, giving me directions when I got lost.

The staff member I saw in the Vascular assessment unit was friendly and efficient and I was seen on time.

Given all the negative publicity surrounding the NHS I feel more of us should stand up and put the record straight!

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good morning Aggie

I am glad to read that you had a good overall experience when you visited Derriford and it is particularly pleasing to read that the staff you met were friendly and helpful. I was also pleased to note that you were impressed by the level of cleanliness in the areas you visited.

I will ensure that your feedback is shared with the Vascular assessment team and SERCO, who provide the cleaning services at the Trust.

Thank you for sharing your positive experience with Patient Opinion.

Kind regards


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