"Impressive!"

Anything else?

Although I had to spend 6 hours at the hospital during a One Stop Haematuria Clinic yesterday, I was thoroughly impressed with the service and the kind nature of all the staff. Everybody from the Diagnostic Imaging Department, via the specialist urology nurse, all the way to the Cystoscopy - everybody was friendly, informative, and did their very best to put me at ease (as I was rather nervous!) I'd expect that level of service if I were paying private, but I was pleasantly surprised to get this level on the NHS! A potentially very frightening day made far less frightening by compassionate staff. And I really appreciate that!