"Reassuring to know that help is available when my own GP is not"

About: Harmoni / NHS 111 Hillingdon Hospital / Dermatology

(as a service user),

I came out in a rash on the Bank Holiday Saturday – I knew it was shingles and that I would need an anti-viral medication quickly to treat it. As I would not be able to see my GP until after the bank holiday I called the 111 service.

They asked me about my symptoms then asked if I could go to Hillingdon Hospital at 3: 20 to see a doctor. This was fine; I was seen on time, prescribed with pain killers and anti-viral medicine.

I think this is a very good service, it’s very reassuring to know that help is available when my own GP is not.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

Thank you for taking the time to post your experiences. I hope that your shingles is now better.

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Response from Hillingdon Hospital

Thank you for taking the time to leave us feedback. I am pleased that you found your recent experience reassuring. Claire Picton, Consultatnt Nurse, Emergency Department

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