About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
I had the misfortune to visit the Gynaecology dept twice in the last two years or so on unrelated matters, both times i was given an "appointment" of about 11am, as we sat there many more people arrived... no one was being seen... more arrived as the waiting area filled up... standing room only... a few people who had just arrived started to get seen... on the first visit it took over two hours before i was seen last every one who arrived in the two hours after me was seen first, my notes were not even with a Dr. i could see them sat on the nurses desk! When i was seen the woman was on the phone talking to who ever was picking her up to go home and was 99% interested in going home 1% interested in getting rid of me! Second time, similarly as bad over an hour waiting while everyone else was seen. Why give an appointment time? Whats the point? It should be stated on the letter that it is the start time for a pool not a set appointment time, we patients so also have work to go to and lives to live. Strange as it may seem. A few weeks working in a busy customer services training program should be compulsory for all hospital staff and doctors, we have to learn to be polite and organised to have a job, how comes its ok for medical "professionals" not to have to bother.