"DART rejected my referral "

About: Devon Access and Referral Team (DART)

(as the patient),

In my previous story I told of my referral being rejected out of hand by Dart.

Here we are 2 months later having spent a very painful summer and £400 to find out what was wrong with my foot. Having been to the professionals it now turns out that I do not have what was previously thought but something completely different which the NHS have to deal with.

My point is that if whoever refused me treatment 2 months ago had taken the trouble to make the simplest of enquiries instead of in 2 minutes rejecting me then I would have not had to suffer over the summer and certainly would have not had to spend a lot of money.

The decision to reject should not be done in a couple of minutes and certainly not without further enquiries. My GP would not refer a person if there was any doubt about the requirement for further treatment

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Response from Project Support Manager - Devon Referral Support Services, Devon Access & Referral Team (DART)

Dear ‘pinballwizard’,

Thank you for coming back to us again with your feedback, we continue to try and improve as a team and a patient’s view on our service is invaluable. I am sorry that you are not happy with the service that you received and we will consider what we can do to improve this for future patients.

I do sincerely apologise for the trouble that you have had to go to in order to get a diagnosis but I feel that DART acted appropriately given the information we were supplied with. We can only act on the information given by your GP and, as detailed in my previous response, there is the option for your referral to be re-submitted with additional information to clarify the problem/diagnosis. It is standard practice for us to notify the referring GP when a referral is returned in order that they can make a decision with you about how to proceed with your care.

If you would like to discuss this matter further, please feel free to call me on 01626 883702 – I work from 8-4 Monday to Wednesday. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on 0845 111 0080 or 01392 267665 or pals.devon@nhs.net. PALS carry out a number of functions including advice and support on any NHS service, and to take action on your behalf if you wish.

Best wishes,

Susan Pearce

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