"Good and Bad"

About: James Paget University Hospital

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I stayed in hospital for 6 days. Initially I was admitted through a&e and seen by a junior doctor after a 3 hour wait. I understand that it is a university hospital, however the junior doctor did not appear to know what to do and had very little support. I was left in a&e for a very long time and I did not know what was going on. I was either on ward 3 or 4 where I had one very nice nurse, however most of the time I did not know what was going on and the doctors did not communicate with me at all. The ward was very understaffed in the evening and one of the nursing assistants was very rude, my drip ran out and all she would do was turn the alarm off without saying a word to me even though this was hurting my arm. I was moved to ward 16 in a side room which amazing, I also went through anathalactic shock which the doctors responded to amazingly! My discharge was very slow and my follow up was non existent, which caused me a lot of stress.

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Response from James Paget University Hospital

I am sorry that your experience was as you describe. Please be assured that we will look at all the issues. If you would like to contact our Patient Advice and Liaison Team direct, we can deal with this with you. For their contact details, please find these on our website here http://www.jpaget.nhs.uk/section.php?id=12200 Ann Filby, Head of Communications

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