"Communication needs improving"

About: King's Mill Hospital

Anything else?

My mother was recently admitted to the hospital. The A and E staff were fantastic. We did have to wait but I accept that. However, when she was moved to the Emergency Assessment Ward things went down hill. I appreciate that this is a busy ward but my main issue is the lack of communication. I was instructed to wait outside, then called in to find my mother sitting in a chair. Once seen we were told that she would be admitted but just left sitting there. After about half an hour I had to ask if she was staying there that night because she was exhausted and wanted to lie down. I do not like being rude to get noticed and I know the staff are very very busy. The nurses then did put her to bed but when I left I had no confidence that her needs would be met. As far as I am aware no one took my contact number and she and I were both upset. My father was treated in this hospital and I had concerns then regarding understaffing and lack of dignity. I am very disappointed to see that despite the glossy exterior, things have not moved on at all in terms of patient care.

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Response from King's Mill Hospital

Thank you for your feedback which will be forwarded to the EAU service leads for information. Our Customer Services team would be happy to discuss any concerns further with you if required - they can be contacted on 01623 672222 (Monday to Friday 8.30am-5.00pm).

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