"Very upset"

About: Croydon University Hospital

Anything else?

Hello My name is Anita Karys. I am register in GP in Sutton branch. I am very fed up and upset with them (GP & hospital) and i am stuck with my problem. I have got Cyst on my overy for 2 years now ! when i go to my GP in croydon (Green side surgery) (2 years ago), with very bed pain (i didn't even walk on my firs day of period) but they keep given me pain killers, then i went to my country and the privet doctor found the cyst. Then finally (coz i bring pictures from the scan) Croydon GP sent it me to hospital they done a scan & some tests and they find i am suffering for endometriosis as well. I had last scan a year ago since that time, i don't know what happen with me. They say i need surgery or medicine treatment for my cyst and they said i have choice now i haven't got one of those! I didnt know what endrometriosis is so on my appointment in May i said i would like the medicine treatment no operation but (not nice rood) doctor said i need one. i was confuse and ask why? He told me then about endrometriosis but he didn't explain what its and why i need the operation and put in my history "i don't what an operation" ! i didn't know i really need one ! since June i didn't hear from hospital but my doctor in my country a year ago said i need treatment immediately. I am suffering feeling depression, stress feeling very tired all the time and i feel pain all the time now! I try my Sutton GP to help me but they didn't. I call hospital several time for last 2 month and finally receive letter for next appointment for March 2014! and not even for any treatment. i am in very bed condition and cant wait that long. the hospital service was not particular good. I have see some different doctors and they don't me as the person sickness every time they ask me what wrong with me without looking in my history and now they just left me with my problem till next year! I put my health in the hands of that people, who don't want help me. no one answer my question. i am in the pain all the time depression and stress. I would love have family and kids, i want to be a mother iam already 36 years old and loosing a chance for that because of that people. Please respond and i am hoping some one will help me. Kinde regard Anita Karys

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Responses

Response from Croydon Health Services NHS Trust

Thank you for getting in touch with us. We are sorry that your condition is continuing to cause you distress and we want to ensure that you are treated swiftly and effectively. Our Women’s Services team have written to you with a new time for your appointment which we have moved to early October this year; unfortunately the phone number we have for you appears no longer to be in use and so we are unable to call you.

We have also passed on your comments to the doctor who will be seeing you so that he is informed of the concerns that you have raised.

If you would like to get in touch with us to talk about your new appointment please call the Women’s Services team on 020 8401 3587. If you would like to discuss your experience with us in more detail, please contact our PALS team on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

Response from Croydon University Hospital

Thank you for getting in touch with us. We are sorry that your condition is continuing to cause you distress and we want to ensure that you are treated swiftly and effectively. Our Women’s Services team have written to you with a new time for your appointment which we have moved to early October this year; unfortunately the phone number we have for you appears no longer to be in use and so we are unable to call you. We have also passed on your comments to the doctor who will be seeing you so that he is informed of the concerns that you have raised. If you would like to get in touch with us to talk about your new appointment please call the Women’s Services team on 020 8401 3587. If you would like to discuss your experience with us in more detail, please contact our PALS team on 020 8401 3210 or at talktous@croydonhealth.nhs.uk

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