"lost records, misdiagnosis and lack of duty of..."

About: East Surrey Hospital

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just over 6 Weeks ago I visited the A&E department of this hospital due to a sport realted injury to my knee, whilst the initial care from the A&E team was ok providing me with medication, brace and crutches, from the point of arrival for the follow up appointment with the fractures team things went wrong - firstly the fractures team were unable to locate my records from the A&E team so after a significant wait in which i saw the department empty and refill with no communication as to the issue, I was eventually shepherded into a cubical and seen by the consultant in charge. After a very quick examination (would have got a gold star at Mcdonalds) I was advised I had a sprain on my knee and needed intensive physio and advised me to come back in 4 weeks, Having been ushered away to the physio reception upon arrival a lady full of smiles advised I would have a choice of 3 potential sites to choose from and would get a letter within the week. Well good to their word the letter came through in which it confirmed that the xray had been assessed by the senior physiotherapist and the injury was routine and I would need to wait at least 10 weeks to be assessed (bang goes my appointment with the speedy doc and one less chance forhim too get another gold star). Ok so after a further 2.5 weeks in which no improvement to the injury have a plan B - BUPA and get an appointment with a physio within a week - and here is the kicker it actually turns out that I have in fact the following "severe" (physio words not mine) Medial ligament tear, Lateral menisicus tear and damage to the patella - am now currently waiting to see the BUPA orthopedic surgeon to confirm the date of my first operation - so all I can say too Mr speedy doc and senior physio is maybe if you spend a little bit more time actually looking properly at injuries and not losing records and a little less time trying to get those gold stars for getting rid of patients maybe just maybe the hospital might get a better review!

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Responses

Response from Tasha Gardner, Communications Manager, Marketing and Communications, Surrey and Sussex Healthcare NHS Trust

Dear Storm 22

My apologies in the delay in responding to your feedback. I would like to pass your details on to the people involved in your care so they can look at the issues you raised. If you would like me to do this please can you send me a few more details, name, date of visit etc and then I can forward this on to the relevant staff.

kind regards

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Response from East Surrey Hospital

My apologies in the delay in responding to your feedback. I would like to pass your details on to the people involved in your care so they can look at the issues you raised. If you would like me to do this please can you send me a few more details, name, date of visit etc and then I can forward this on to the relevant staff. kind regards Eloise Clarke Head of Communications 01737 768511 x 6199 or eloise.clarke@sash.nhs.uk

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