"Stay in Cardiac Unit"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

Rather belatedly I would like to express my deepest thanks to all the staff who cared for me during my recent stay in the Coronary Care Unit. I was admitted following the discovery of a serious arrhythmia just before a routine knee operation at the private Spencer Wing on August 10th - I stayed on CCU until Monday 12th PM and would like my sincere thanks passed onto all the staff on duty on that ward during that period. From the start, all the staff I dealt with were extremely friendly, helpful and cheerful - this I regret to say was in stark contrast to some of those I encountered at the Spencer Wing, where I had the misfortune to overhear from my room staff complaining about managers, other staff and even expressing anger at the fact a patient had been given a baked potato that their length of stay had not entitled them to! I arrived on the ward too late for a meal but someone went out of their way to ensure I got tea & sandwiches, and my wife got a cuppa too. I was treated with the utmost respect and kindness and was overwhelmingly impressed with the professionalism of staff at all levels. I was surprised at how often food and refreshment was offered - although the menu choices always turned out to be unavailable! - and also the frequency of water and linen being changed. I do have a couple of suggestions as to how a stay here could be made better for patients. There was supposed to be a time during meals where visiting wasn't allowed, but this didn't appear to be being enforced and I found this got rather wearing. Also, I found at night that some patients left their bigger lights on - rather than their bedside lights, and some had their TV's on much too loud, and well past the time at which they were requested on the signs to use headphones, which should really be enforced for the benefit of all - I can't really see any reason why everyone can't wear headphones at all times rather than just leaving their TV blaring away all day and evening for everyone else to listen to. After all, TV is provided free in this ward, which is not the case in most others. I got my wife to bring in earplugs and an eye mask for my second night which made a huge difference. These are very cheap throwaway items and could be made available - perhaps at a small cost from the trolley. I also noticed that the monitors to which we were all hooked up to were regularly going off but not being silenced at night at time for sometimes quite extended periods of time, which was also quite disruptive. I'd heard someone who asked being told that they were monitored from a central point - and wondered if they also needed to bleep at the patients bed at night as well. I'm not being picky here, I just find that wards are very difficult places to get enough rest and sleep and anything which can be done to improve this can only be good for everyone.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Dear Michael, thank you very much for spending time feeding back on your experience, really appreciated. I will ensure that staff receive your feedback. I am really interested in your views about how we can improve the service we provide for patients. If you would like to talk with us more about this so we can use your feedback to improve services then please do email me on Julie.pearce1@nhs.net

I do hope you are recovering well both from your cardiac condition and your knee operation.

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