"Staff are genuinely interested in your needs"

About: The Princess Royal Hospital / General medicine

(as the patient),

Very helpful and friendly staff!

Got a lot of support, they are also genuinely interested in your needs.

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Response from The Princess Royal Hospital

That's great to hear. I think all of us want to feel reassured that the people providing our care are genuinely interested in our needs. It is so important. Some of our negative feedback comes when people feel that staff have been dismissive, have talked over them as if they are not there, or have talked down to them without listening. It is lovely to hear that this was not the case for you :-)

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