"the staff -mainly friendly."

About: Royal Preston Hospital

(as the patient),

What I liked

the staff -mainly friendly.

What could be improved

the outpatient department has "suites" but really these are just filthy, crowded and poorly ventilated areas with chairs you really don't want to sit on -they needed throwing out years ago. The patient toilets are not suitable to be used -probably as bad as any filthy pub toilet -but this is meant to be a hospital and a superior class FOUNDATION hospital - how did they manage to get thet rating?

I noticed that the computer keyboards in the outpatients booking in area were clogged with filth and grime - the poor staff that have to use them must be carrying plenty of bugs on their hands -then they touch the notes that then go to the "suites" where the consultant/ doctor then picks up the notes full of all the lovely bugs and passes them on to the unsuspecting patient. I could go on but i think you get the idea.

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Response from Royal Preston Hospital

Lancashire Teaching Hospitals has embarked on a major multi-million pound investment programme to improve its outpatients facilities at Royal Preston Hospital. This will include a new outpatients entrance and waiting area and the modernisation of other facilities. The Trust is also upgrading its wards at the hospital and creating a dedicated paediatrics A&E waiting area.

There is no evidence to suggest that hospital infections are transmitted by handheld records. However, the Trust has reduced its reliance on such notes by introducing an electronic patient record system and implementing a digital x-ray system which means x-rays can be viewed by doctors/medical staff on computer screens.

The latest figures for infection control rates show that in 2006/7 Lancashire Teaching Hospitals NHS Foundation Trust recorded 38 MRSA bloodstream infections compared to 53 in 2005/6 and 74 in 2004/5. This is a 28 per cent reduction over the past year and a massive 48 per cent drop over the last 24 months. The number of cases is the lowest ever recorded by the Trust since figures have been published.

We are also regularly audited by external organisations such as the Healthcare Commission, and a recent Patient and Public Involvement Fprum survey rated the Trust’s cleanliness highly.

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