"I had a very quick response from your team"

About: Telford referral and quality service (TRAQS)

(as a service user),

I had a very quick response from your team, five days, since I saw the doctor.

As soon as I made the telephone call, I had an appointment the same week.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your comments.

TRAQS aims to process and complete referrals received from GP Practices within 5 working days, as in your case.

I am pleased this has resulted in an earlier appointment and that your experience has been so positive.

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