"Drop off points?!"

About: Darlington Memorial Hospital

Anything else?

Signage at the hospital is appalling, there are no directions to where the visitor drop off points are or how to reach them, even the map on the website doesn't indicate where they are, there is just 101 disabled parking bays near the entrance. Car parking charges are equally astronomical. It's cheaper to park in Darlington city centre, you shouldn't have to pay for a minimum of 2 hours when all I was doing is dropping someone off and taking them in to day surgery (max of 15-20 mins). Charge by 30 min period or make all parking free for the first 20 mins. The hospital trust certainly know how to fleece the public.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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