"Very tired ow waiting !"

Anything else?

oh my! why are we left waiting in the breast care clinic without any information regarding delays. My first appoinment was traumatising enough without having to wait almost an hour longer than my planned appointment time. Yeterday, i arrived at 2-30 pm for my haematology appointment and proceeded to the breast care department for my 3-30pm appontment, arriving in the department at approximately 3-15pm. I was eventally shown into the clinic room at 4-30pm and left in the room alone for another 35 minutes, no one asked if i was ok or gave an explanation for the delays, not one member of staff akcnowledged my presence. I was eventually seen by a doctor , and i have no complaints about the efficiency or competency of the the doctor, I was the last to leave the department, the place was deserted and the reception staff area was closed when i eventually went along to re- book my next appointment, i arrived home at 6-35pm , exhausted ! To recap my main concerns, patients are terrified , sat waiting for their results of scans etc and the feeling is worsened by having to wait longer than there planned appointment times. The staff on the day wer`e oblivious of the patients, and there was no indication , has to what your supposing to do when you arrive in the department, people looked lost , and wer`e guided by other patients. i am dreading my next appointment and i will be stressed to the hilt from now till the appointment day arrives, not a good feeling , and not conducive to good practice . grumpy!