"Superb service from walk-in appt"

About: Southend Hospital

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I attended a walk-in appt at Southend University hospital on Thursday evening and was treated by a doctor for a case of Cellulitis. I would like to compliment the NHS and the hospital and doctor for the superb quality of service I received. My wife had phoned NHS Direct during the evening for me and was treated with respect, professionalism and care through the whole time. An appt was arranged for me for the evening walk-in session and I was seen dead on time and the Doctor was kind considerate, very caring and his diagnosis was instant and spot on. I literally could not have been in better hands throught my whole experience. Thank you so much for this - I am a patient that is a bit medical-phobic so this has gone a huge way to helping my my irrational fears. Thak you and the good doctor once again.

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Many thanks for your comments. I will pass your feedback to my colleagues at the East of England Ambulance Service who run the out of hours service here at Southend Hospital so they can feed them back to their team

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Response from Southend Hospital

Many thanks for your comments. I will pass your feedback to my colleagues at the East of England Ambulance Service who run the out of hours service here at Southend Hospital so they can feed them back to their team Steve McEwen Patient Experience Lead Southend University Hospital NHS Foundation Trust

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