"I waited a long time for my bloods to be taken"

About: Croydon University Hospital / Accident and emergency London Ambulance Service NHS Trust

(as the patient),

The service I received was okay, but it could have been better.

I waited three and a half hours for an ambulance to arrive. When I finally got to A&E, I waited a long time for my bloods to be taken.

There was lots going on in the ward, with staff here and there, and generally it was very busy.

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Responses

Response from Croydon Health Services NHS Trust

Thank you for getting in touch with us and letting us know about your experience.

We treat every patient as soon as possible when they come to us; when the service is busy there can sometimes be a bit of a wait to be treated and we hope that this was not too inconvenient for you.

We hope that you are feeling better; if you would like to get in touch with us to discuss your experience, please contact our PALS team on 020 8401 3210 or talktous@croydonhealth.nhs.uk

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