"Caller from TRAQS did not have the correct information"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Mantra989 (as ),
The lady who called me from TRAQS initially offered me an appointment in November 2013 at New Cross Hospital.
I said I preferred PRH or RSH - she said I could only choose one of them, so I chose PRH. She told me I would have to wait 16-18 weeks for an appointment to see the consultant. I said I have been referred for a procedure and not to see a consultant. She said I needed to see a consultant first before a procedure could be arranged.
As I am fully aware of my condition and how the referral from my GP works, I knew I had indeed been referred for a procedure, which was proven when I received my letter from PRH giving me an appointment in September.
Therefore, I suggest you train the people calling clients to give the correct information in the first place!