The lady who called me from TRAQS initially offered me an appointment in November 2013 at New Cross Hospital.
I said I preferred PRH or RSH - she said I could only choose one of them, so I chose PRH. She told me I would have to wait 16-18 weeks for an appointment to see the consultant. I said I have been referred for a procedure and not to see a consultant. She said I needed to see a consultant first before a procedure could be arranged.
As I am fully aware of my condition and how the referral from my GP works, I knew I had indeed been referred for a procedure, which was proven when I received my letter from PRH giving me an appointment in September.
Therefore, I suggest you train the people calling clients to give the correct information in the first place!
"Caller from TRAQS did not have the correct information"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Mantra989 (as ),
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