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Apalling waiting time

Posted By Friend228

"Apalling waiting time"

About: New Victoria Hospital (Glasgow)

(as a parent/guardian),

I have been waiting for two and a half hours in the diabetes clinic, I think this is appalling. The appointment was for 10am.

Can't understand how it could run so late when the appointment is so easy. The receptionist wasn't knowledgeable about waiting times.

Someone finally came out at midday and said we'd be seen in half an hour. It turned into another hour.

Am not happy at all. I attended to accompany my daughter who is the patient.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS 10 years ago
Paul Cannon
Head of Administration, Acute Services Division,
Greater Glasgow & Clyde NHS

Submitted on 16/09/2013 at 15:18
Published on Care Opinion at 15:22

Dear Friend228,

I was very sorry to read that you experienced this length of wait while at the Diabetic clinic recently, and I wanted to thank you for feeding this back to us.

I will forward your feedback to the manager responsible for the operation of the clinic so that they are aware of this posting.

Paul

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