"A&E admission - total mismash!!"

About: Lister Hospital

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well what a difference this time my husband was admitted!! the new A&E dept is a disaster, much too small an area, everyone was either standing or sitting on floor! arrived at 6pm, finally saw nurse at 8pm, finally got pain relief at 9.30! at 11pm had to moan at the sister of A&E on 04/09/13 that my husband was still left standing in dreadful pain after 5 hours of walking through the doors, no cubicles available she said, saw doctor at 1pm had x ray, plus when she took bloods, managed not to get the needle in correctly, so blood spilling all over floor, saw doc at 3.45 when he was finally admitted. He was kept in for 5 days where 3 different teams of doctors had different opinions, even after reading about his admission the previous month, scans were ordered then cancelled by another doctor, x rays were ordered then cancelled by another doctor, and as for one doctor, how rude is he??? never once spoke to my husband whilst attending him, only grunted to his understudies, what is happening?? The only consolation were the nursing staff, from the admissions to the wards, they were great!! they could certainly show the doctor a bit of manners that's for sure. My husband has been told his condition will flair up again and each time will get worse until it is sorted, god help us then if we have to go back to Lister!

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Response from Lister Hospital

The new A&E service at the Lister is not yet finalised - the team is occupying the new wing whilst the old building is refurbished. This means that we are in transition and are aware that there will be challenges for the next 12 months or so until the full department is ready. At times, therefore, the department will be constrained for space but the staff are doing everything they can to ensure that the impact on patient care is minimised. With regards to your husband's care whilst on the wards, we were concerned to learn about the medical care he received - if he is likely to have a repeat episode in future, would it help if you made contact us at generalenquiries.enh-tr@nhs.net so that we can learn from what wrong on this occasion so that we can try and make sure any future care is made easier for the both of you?

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