"A very rude comment made"

About: The Princess Royal Hospital (Telford)

Anything else?

Recently upon arriving and sitting down with a lady to talk about my sons sight whom had seen a spealicist up to the age of 5 with a bad squint and eye sight. He also has DS and his attention is poor. I asked if we could have a second pair of glasses as my son often throws them out the car window when on the move. Her response was one of shock. "We dont have to supply children with glasses just because he has downs syndrome. Its a favour. Other countries dont give children glass's." I took this personnaly as my child despite having DS has problems with seeing, like any other child that might have sight problems, isnt this the very reason we pay into the NHS. I have not lodged a complaint as my follow up appointment the staff couldnt be nicer. Sadly its always one that lets the side down.

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Response from The Princess Royal Hospital

I am really sorry to hear this. If you feel able then please do contact our Patient Advice and Liaison Service (PALS) who are there to offer advice and support. The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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