"The doctor I spoke to didn’t really take much in or listen properly"
About: Harmoni / NHS 111 Harmoni NHS 111 WD18 8YA
Posted by Silver263 (as ),
I have used the 111 service three times recently.
The first time was in July on behalf of my daughter, and the service I received was fantastic. The Doctor helped and immediately referred my daughter to a doctor and then hospital for cellulitis.
The second time I called, however, I called at 1pm and didn’t hear back from anyone until 10pm. When I got through to the doctor, I was told that my daughter had a flea bite, when this was obviously not the case. This was extremely frustrating and worrying, especially because of her previous diagnoses with cellulitis. I feel that the doctor I spoke to didn’t really take much in or listen properly to the symptoms my daughter had.
This was eventually resolved, where it turned out my daughter had cellulitis again.
Finally, I phoned for the third time due to an allergic reaction. Again, this was fantastic, and the doctor replied straight away.