What I liked
Not a lot.
What could be improved
Problems right from the very beginning. Supposed to have first appointment in November, but hospital admin cancelled it due to double-booking, so next available was January. Turned up to find car parking horrendous, reception had no records for my husband, and computer had us down as a 'no show' for the November appointment. Waited over 3 hours in very crowded and hot waiting room to then be seen by a doctor who was struggling to understand what we were saying - for example, we had to point to each part of the body we were talking about, as he didn't understand 'wrist' or 'ankle'. He didn't have access to previous blood test results on screen due to our doctor being out of Preston's boundaries and paper records were obviously missing. Told 10 days' wait, yet we're still waiting. Dr's secretary admitted being about a month behind in her letter typing. Awful experience so far.
"Not a lot."
About: Royal Preston Hospital Royal Preston Hospital Preston PR2 9HT
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