"Not a lot."

About: Royal Preston Hospital

(as a relative),

What I liked

Not a lot.

What could be improved

Problems right from the very beginning. Supposed to have first appointment in November, but hospital admin cancelled it due to double-booking, so next available was January. Turned up to find car parking horrendous, reception had no records for my husband, and computer had us down as a 'no show' for the November appointment. Waited over 3 hours in very crowded and hot waiting room to then be seen by a doctor who was struggling to understand what we were saying - for example, we had to point to each part of the body we were talking about, as he didn't understand 'wrist' or 'ankle'. He didn't have access to previous blood test results on screen due to our doctor being out of Preston's boundaries and paper records were obviously missing. Told 10 days' wait, yet we're still waiting. Dr's secretary admitted being about a month behind in her letter typing. Awful experience so far.

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Response from Royal Preston Hospital

We are very concerned by your comments and would like you to get in touch so that we can investigate the matter further. Inititial booking arrangements are out of our control as they are undertaken by the local primary care trust.

As regards car parking, the Trust, like many other hospitals, does experience congestion but in the coming months we will be launching initiatives to tackle this, including electronic signage to direct patients and visitors to free spaces.

Many of our records are electronic, if you are not from the local area it may be that your local hospital had not sent your file to us. Again, if you get in touch we can loook into this matter thoroughly.

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